Terms of Service
Neish Ltd – Terms of Service
Last updated: 18th December 2025
Please read these Terms of Service carefully before using our website, apps, or video services. By creating an account, buying a subscription, or using our Services, you agree to these Terms.
1. Who we are and what we do
“Neish Ltd” (“Neish”, “we”, “us”, “our”) is a company registered in Scotland. Our registered office is: [insert full Scottish address] and our company number is [insert number].
We provide online video streaming and related digital content, including leadership and development content, PDFs and other resources, through our website at
and related apps and platforms (together, the “Services”).
2. Who can use the Services
You must be at least 18 years old to register an account, purchase any paid plan, or upload any content.
If you are 16 or 17, you may only access the Services with the consent and supervision of a parent or legal guardian who holds the account in their name and accepts these Terms.
By using the Services, you confirm that:
you meet the relevant age requirement; and
you are allowed to use the Services under the laws of your country of residence.
3. Your account and security
To use certain features, you need an account. You agree to provide accurate and up‑to‑date information and keep it updated.
You are responsible for keeping your login details (email, username and password) confidential and for all activity that happens under your account.
If you think someone else has accessed your account, you must change your password and tell us as soon as possible at [insert contact email]. We may temporarily suspend or secure your account while we investigate.
4. How you can use our Services
We grant you a personal, non‑exclusive, non‑transferable licence to access and use the Services for your own private, non‑commercial use only.
This means you may:
stream our videos and view our materials on your own devices for personal learning; and
download materials only where we clearly say you can (for example, specific PDFs).
You must not:
share your login details with anyone else or allow others to use your account;
copy, record, download (except where we allow it), redistribute, resell, publicly show, or otherwise use our content for commercial purposes without our consent; or
attempt to bypass any security or access controls on the Services.
5. Acceptable use and community standards
We want Neish to be a safe and respectful space.
You agree that you will NOT:
use the Services for any unlawful purpose or to encourage others to break the law;
upload, share or send any content that is offensive, discriminatory, harassing, hateful, threatening, defamatory, pornographic, or otherwise inappropriate;
infringe anyone else’s rights, including copyright, trade marks, privacy or confidentiality;
upload malicious code, spam, or try to interfere with or damage the Services (for example by hacking, scraping, automated bots to skew statistics, or denial‑of‑service attacks); or
misrepresent your identity or your relationship with any person or organisation.
We may remove content, suspend or terminate accounts, or take other reasonable steps if we believe these rules have been broken, especially to protect other users or comply with the law.
6. Your content and our rights to use it
Some parts of the Services may allow you to upload or submit content, such as comments, posts or other materials (“User Content”).
You remain the owner of your User Content.
By submitting User Content, you grant Neish a worldwide, non‑exclusive, royalty‑free licence to host, store, use, display, reproduce and share that content within the Services, and in reasonable marketing for the Services (for example, showcasing community engagement), but only in ways consistent with these Terms and our Privacy Policy.
You confirm that:
you have the right to upload and share the User Content; and
your User Content does not break any law or these Terms.
We may remove or restrict access to User Content that, in our reasonable opinion, breaches these Terms or the law.
7. Our intellectual property
The Services, including our brand “Neish”, our logos, website and app design, videos, audio, PDFs, written materials and software, are protected by copyright, trade mark and other intellectual property rights and belong to Neish Ltd and/or our content partners.
Other than the limited right to use the Services described in section 4, you do not gain any ownership or other rights in our intellectual property.
You must not use our name, logo, materials or content in a way that suggests you are associated with us or that we endorse you, unless we have given you written permission.
8. No sharing or redistribution of content
The videos, audio, PDFs and other materials you access through Neish are for your personal use only. You must not share, post, upload, stream, rebroadcast or otherwise make any of our content available to others outside your account, whether for free or for payment, including on social media, video‑sharing platforms or file‑sharing sites, unless we clearly state that sharing is allowed for a particular item or we have agreed in writing.
You must not remove, hide or change any copyright notices, trade marks or other notices on our content. Taking screenshots or short clips for legitimate personal commentary or review may still be restricted by copyright law, and you are responsible for ensuring that any such use is lawful in your country.
9. Software and apps
If you download or use our app or other software:
we give you a personal, limited licence to use that software on devices you own or control, solely to access the Services;
you must not copy, modify, reverse engineer, decompile, or create derivative works from the software, except where the law allows you to do so; and
we may update or change the software from time to time, and your continued use after an update means you accept the changes.
10. Plans, payments and renewals
We offer different paid options, such as subscriptions, memberships or one‑off purchases (“Payment Plans”).
Before you purchase, we will clearly show you the price, the billing period (for example monthly or yearly), what is included, and whether the plan renews automatically.
By starting a Payment Plan, you authorise us (and our payment providers) to charge the relevant amount to your chosen payment method on the schedule shown (for example, on the same date each month for a monthly subscription), until you cancel or the plan ends.
You can view or change your Payment Plan and payment method at any time via your account settings.
If we change our prices or the structure of a Payment Plan, we will give you reasonable prior notice and the chance to cancel before the change takes effect.
If a payment fails:
we may ask you to update your payment details;
we may attempt to take payment again within a short grace period; and
if payment still fails, we may suspend or limit access to paid content until payment is successful.
11. Cancellations, cooling‑off and refunds
Your legal rights will depend on where you live and whether you are a consumer. In the UK and EU, you usually have a statutory “cooling‑off” period for digital services, but this can be affected when streaming starts.
You can cancel a recurring subscription at any time via your account settings. Your cancellation will take effect at the end of the current billing period, and you will usually continue to have access until then.
We do not normally offer refunds for partially used subscription periods, except where required by law or where we have clearly stated otherwise.
When you start streaming or downloading digital content immediately, you acknowledge that you may lose your statutory cooling‑off rights once the service has been fully supplied, as explained during checkout.
If you believe there is a problem with the Services, please contact us at [office@neish.co]. We will work with you in line with your legal rights and our policies.
12. Comments, ideas and feedback
We welcome practical feedback on how to improve the Services.
Please do not send us confidential ideas, inventions or proposals for new products.
If you choose to share suggestions or feedback, you agree that we can use them freely without any obligation to pay you, and that you are not sharing them in confidence.
13. Privacy and data protection
Your privacy matters to us.
Our Privacy Policy [https://library.neish.co/pages/privacy-policy-26?id=privacy-policy-26] explains what personal data we collect, how we use it, who we share it with and your rights.
We process personal data in accordance with applicable data protection laws, including the UK GDPR where relevant.
We use third‑party providers (for example, for hosting, streaming and payments) and take reasonable technical and organisational measures to help keep your information secure.
Marketing communications:
We may send you service emails relating to your account, security, and your use of the Services. You cannot opt out of these while you hold an account because they are necessary to provide the Services.
We will only send you marketing emails where the law allows it (for example with your consent). You can opt out of marketing at any time via the unsubscribe link in our emails or your account settings.
14. Social sharing
The Services may allow you to share links to social networks (such as Facebook, X/Twitter or others).
Your use of any social network is subject to that platform’s own terms and privacy policy.
You are responsible for making sure any links you share in this way complies with both these Terms and the relevant social network’s rules.
Reference clause 8 no video content from the Neish Library can be shared on any social media platform.
15. Copyright concerns
If you believe that content on the Services infringes your copyright, please contact us at [office@neish.co] with:
your name and contact details;
a description of the work you believe has been infringed;
where on the Services the infringing material appears (for example, a URL or account name); and
a statement that you believe, in good faith, that the use is not authorised, and that the information you provide is accurate.
We will review your notice and take appropriate action, which may include removing or restricting access to the content.
16. Service availability and changes
We aim to provide a reliable, high‑quality service, but we cannot guarantee that the Services will always be available, uninterrupted, or error‑free.
The quality of streaming can depend on many factors, including your device, internet connection and location.
We may update, change or remove features or content from time to time (for example, when licences expire, to improve performance or for legal reasons). Where changes are significant, we will try to give you reasonable notice.
17. Our responsibility to you (liability)
Nothing in these Terms is intended to exclude or limit any rights you have as a consumer that cannot be excluded by law, such as rights relating to services being provided with reasonable care and skill.
To the extent the law allows:
we are not responsible for:
any loss that is not caused by our breach or negligence;
any loss or damage that was not reasonably foreseeable when you agreed to these Terms; or
any business losses (such as loss of profits, business or opportunities), as the Services are provided for personal use only;
if we are found to be liable to you, our total liability in connection with your use of the Services will not be more than the total amount you have paid to us for the Services in the 12 months before the event giving rise to the claim.
We are not responsible for backing up your own data or content, so you should keep your own copies of anything important.
18. Your responsibility to us (indemnity)
You agree to reimburse (indemnify) us for reasonable losses, costs or expenses we suffer as a result of:
your unlawful use of the Services;
your User Content infringing someone else’s rights; or
your serious breach of these Terms,
but only where those losses were reasonably foreseeable and were not mainly caused by our own breach or negligence.
19. Communications and notices
We will usually contact you by email using the address linked to your account, or by posting notices within the Services (for example, in your account area or on our website).
You should check your account and email regularly for important information about your Service and these Terms.
You can contact us at office@neish.co
20. Changes to these Terms
We may update these Terms from time to time, for example to reflect changes in the law or our Services.
If we make significant changes, we will give you reasonable prior notice by email or prominent notice on the Services.
The updated Terms will apply from the date stated in the notice. If you do not agree to the new Terms, you should stop using the Services and cancel any active subscription before the changes take effect.
If you continue to use the Services after the new Terms start, we will treat this as your acceptance of them.
21. Governing law and disputes
If you are a consumer living in the UK, these Terms and any dispute or claim (including non‑contractual disputes or claims) arising out of or in connection with them or their subject matter or formation are governed by Scots law.
You and we both agree that the Scottish courts will have jurisdiction. If you live elsewhere in the UK or in another country, you may also be entitled to bring proceedings in your local courts and to rely on the mandatory consumer protection laws of your country of residence.
22. Other important terms
If a court finds that part of these Terms is invalid or unenforceable, the rest will continue to apply.
If we do not enforce any part of these Terms straight away, that does not mean we have given up our right to do so later.
You may not transfer your rights or obligations under these Terms to anyone else without our consent. We may transfer our rights and obligations to another organisation (for example, as part of a business restructure), but we will ensure this does not unfairly affect your rights as a consumer.